Returns & Exchanges

At EGM Cigars, we strive for complete satisfaction with every purchase; however, if you are not entirely happy with your order, we offer a 14-day return window for eligible products in their original packaging. Please ensure all items remain in pristine condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email with your order number and the reason for your return to receive an official Return Authorization.

• 2.
  Secure Packaging

  Carefully pack the items in their original, unopened luxury packaging to ensure they are protected from damage during transit.

• 3.
  Ship the Item

  Send your package back to our distribution center using a tracked shipping service to ensure safe delivery and verification.

• 4.
  Inspection and Refund

  Once our specialists have inspected the returned goods for quality compliance, your refund will be processed to the original payment method within 5-7 business days.