Frequently Asked Questions
Everything you need to know about your luxury cigar experience.
Do you guarantee the authenticity of your cigars?
Absolutely. We only source our products from official Habanos S.A. importers and authorized distributors, ensuring every cigar is 100% authentic and of the highest quality.
What are your international shipping options?
We offer worldwide shipping via premium couriers. All orders are tracked and packed in vacuum-sealed bags with Boveda humidification packs to maintain perfect conditions during transit.
How long does delivery typically take?
Standard shipping usually takes 7-14 business days, while express options can arrive within 3-5 business days depending on your global location and local customs processing.
What is your return policy for damaged items?
If your order arrives damaged, please contact our concierge team within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund.
Are duties and taxes included in the price?
Prices on our site exclude local taxes and import duties. Customers are responsible for any customs fees or tobacco taxes imposed by their respective country's authorities.
How should I store my cigars once they arrive?
We recommend placing your cigars in a calibrated humidor at 65-70% relative humidity for at least 48 hours after transit to allow them to stabilize before smoking.